Please Read Our FAQ Before Posting

• How to become a Member ?
  When you place your first order, you will automatically become a member of the Vaiva.co.uk
  Become a member of Vaiva.co.uk to enjoy £5.95 Shipping on all orders, FREE Gifts and big savings!
  The is no minimum order value, you pay with your credit card
  
  How do I order something on Vaiva.co.uk?
  
  It is very easy to order items on Vaiva.co.uk. You add the items you want to your shopping bag. You then click on the shopping bag icon in upper right corner of your screen, proceed to the checkout page and follow the instructions.
• Membership Benefits
  Vaiva.co.uk is a membership club and our members enjoy
  
  - Europe’s lowest prices on an excellent selection of costume jewellery, watches and accessories;
  - Shipping £5.95.
  - 90 days money back guarantee.
  - Fantastic FREE gifts
• Shipping & Delivery
  When will I receive my order?
  
  You will receive your order in 2-7 business days from the date that it is placed. A confirmation email will be sent to you once the order is authorized and verified. After processing, orders are shipped from the warehouse located in Denmark.
  
  It normally takes 1 business day for us to process your order. Holidays and weekends are not included.
  Shipment takes 2-7 business days to arrive, please note that Vaiva.co.uk ships from Denmark.
  
  Please contact our Customer Support if your order does not arrive within 7 days.
• How do I cancel membership?
  You can cancel at any time by going to the "Cancel Membership" page. You will need to enter your email, and don't forget to check the box saying: "I hereby confirm that I cancel my Vaiva.co.uk Membership.... "
  
  The support team is available to help solve any issue that may have caused your desire to cancel the membership.
  Contact our Customer Support
• Membership fee refund
  The membership fee is not refundable. You might be willing to get the membership fee refund if you forgot to cancel your membership before your trial ended, or you haven’t noticed that Vaiva.co.uk is a member's club when you were placing your order. We wish we could say yes, but, unfortunately, in our retail environment, we can’t. 
  
  We offer a possibility to cancel the membership any time and we place the membership Subscription Terms on various visible parts of our website in order to inform our customers and avoid such compliance: on the top banner "Automatically join Vaiva.co.uk when you make you first order. First 10 days are FREE, thereafter it costs £29.95/month, you can cancel any time " and on the bottom of the page. When you order, you confirm that you have read and you agree to the Terms and Conditions and the Subscription Terms of Vaiva.co.uk. We add the membership free trial to the shopping bag together with the items you order, and you will that if you check your email confirmation.
  
  We are sorry to hear that you were not aware of the terms and conditions of Vaiva.co.uk Membership but the membership fee is not refundable. Please make sure you cancel your membership to avoid future charges. We would recommend you to consider not to cancel your membership until the end of the billing cycle you paid for. You have already paid for the membership, why not profit from it, order and get £5.95 Shipping on all orders, FREE Gifts and lowest prices possible? Just set a reminder, and don’t forget to cancel your membership before the start of your next billing cycle.
  
  You must cancel your membership at least one day before the start of your next billing cycle in order to avoid auto-renewal for the following month. Regardless of when you request cancellation, you can still use your account through the end of your current cycle.
• What is Vaiva.co.uk’s return policy?
  If for any reason you are unhappy with your purchase
  
  We strive to offer costume jewellery of the good quality. If for any reason you are unhappy with your purchase, you are welcome to return it within 90 days of receipt. We must receive all returns in new, unused condition, with all original packaging. You will be responsible for all shipping fees.
  
  If your order is damaged or defective in any way
  
  If your item was damaged or defective, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Support photographs clearly showing the problem with the item. Please also provide "Proof of Damage" documentation from your courier. Our Customer Service team will respond to you within 24 hours.
  
  If you received an incorrect item
  
  If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Support
  Once we’ve received your package, we will begin processing your return, which may take up to 10 business days.
  
  I have returned my item. How soon will I receive my refund?
  
  In most cases, we will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used. Normally you will receive the refund within 7 days.
  
  You can check out the full terms of our Return Policy here.
• Which payment methods do you accept?
  We accept a number of secure and convenient payment methods:
  
  - Visa
  - Visa electron
  - MasterCard
  - Maestro
  
  Please note that we don't accept PayPal.